Our client, Sigma International / Baxter Healthcare, was a medical electronics company (among a litany of other products). Baxter has an enormous medical electronic equipment and disposable division (primarily focused on the US market). At the time of our work with them they had a new infusion pump, the devices used for intravenous medications (in hospital and ambulatory settings for both adults and children). At the time of development they had the basic problem of time-intensive onsite training of clinicians on their devices. This required onsite Baxter sales reps and clinicians to schedule several days of sitting in a hospital meeting room trying to wrangle all the floor nurses and pharmacists into training sessions between breaks in their daily responsibilities. The process often took multiple trips to hospitals and large amounts of resources and time.
To unload some of that training burden we built a fully-customizable and adaptable virtual infusion pump training module with full back-end metrics tracking user login times, buttons pushed, testing results, onboarding statistics, etc. which could be accessed anytime by the facility clinicians (on or off shift).
We managed the photography of the equipment, digitized the photos into a clickable digital version of the physical device. Trainees were able to virtually load the IV set, open and close the pump's door, push all the buttons, watch the infusions run virtually run through the pump, etc.
A series of training modules were designed and built around the virtual pump which walked the new clinical users through all critical aspects of the device. After they completed the training they were tested on competency. All data related to courses completed, testing metrics, overall analytics (total users complete, tested averages, critical goals met or not, etc.) were all available in a highly filterable reporting dashboard. We supported the platform 5 years until it was rolled into Baxter's internal IT infrastructure.
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